Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, complete your profile, apply for jobs, post positions, or contact us for support. This includes:

• Name, email address, phone number, and mailing address
• State-issued private security license number and license level
• Employment history, qualifications, and professional certifications
• Company name, business address, and employer identification information
• ZIP codes for service area preferences
• Payment information (processed and stored by Stripe)

We also automatically collect certain technical information when you use the Service, including IP address, browser type, device information, pages visited, and referring URLs.

2. How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve the Service
• Verify private security license and company license status and maintain credential accuracy
• Match officers with relevant job postings based on credentials and geographic preferences
• Process vendor registration payments, officer subscriptions, and related billing
• Send transactional emails related to your account, including application updates and job alerts
• Provide customer support and respond to your inquiries
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations, including state licensing regulatory requirements

3. Data Sharing

We do not sell your personal information. We share your information only in the following circumstances:

• With employers: When you apply to a job posting, the hiring company receives your application information, including your profile details and credentials.
• Service providers: We share data with third-party providers who assist us in operating the Service, including Clerk (authentication), Stripe (payments), Loops (transactional email), and Supabase (database hosting).
• Legal compliance: We may disclose information when required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect the rights, property, or safety of GuardXchange, our users, or the public.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS), secure authentication through Clerk, and access controls on our infrastructure.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions required by law.
• Portability: Request a machine-readable copy of your data.

To exercise any of these rights, contact us at support@guardxchange.com. We will respond to your request within 30 days.

6. Cookies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how you use the Service. The cookies we use fall into the following categories:

• Essential cookies: Required for authentication and core platform functionality. These cannot be disabled.
• Analytics cookies: Help us understand usage patterns and improve the Service. You may opt out of these through your browser settings.

7. SMS and Communications Consent

By providing your phone number and opting in, you consent to receive SMS messages from GuardXchange related to your account, including application status updates, job alerts, and security credential notifications.

Message frequency varies. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message or updating your notification preferences in your account settings.

We will never share your phone number with third parties for their marketing purposes.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us at support@guardxchange.com and we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after any modifications constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: